How fast will I get a reply?

Most tickets receive a substantive response within one business day. Billing and subscription questions are answered same-day during business hours (Mon–Fri, 9am–6pm PT).

Can I request a feature for scientific figure generation?

Yes — we read every feature request. Include the research workflow you're trying to complete and we'll tell you whether it's on the roadmap, already possible today, or best addressed through a custom style preset.

Do you provide invoices for lab reimbursement?

Yes. Every SciFig plan and credit pack comes with a properly formatted invoice suitable for lab and institutional expense systems, including tax identification numbers where applicable.

Contact the SciFig Team

Questions about AI scientific figures, lab pricing, or a research partnership? Our team responds to every message within one business day.

Ways to reach us

Email Us

Send us an email and we'll get back to you within 24 hours.

[email protected]

Quick Response

Our team typically responds to all inquiries within one business day.

Need Technical Support?

For technical issues, please include detailed information about your problem so we can assist you better.

What to expect from SciFig support

Every message reaches a real member of the SciFig team — we do not route scientific figure questions through a generic helpdesk. Standard support is same-business-day for bug reports, within 24 hours for billing or subscription questions, and within two business days for partnership and enterprise procurement inquiries. For live-operation issues that are blocking a paper submission, mark the email subject with "[Submission Deadline]" and we prioritize it.

Labs, journals, and institutional partnerships

SciFig offers volume pricing and shared-credit billing for research groups, departments, and publishers. Contact our team to request a proposal for:

Lab and department seats — pooled credits, per-seat dashboards, unified invoice, and optional procurement terms aligned with research-grant cycles.
Journal partnerships — streamlined AI-figure disclosure templates, custom style presets tuned to each journal's house format, and author-education resources.
Education and training — classroom licenses, instructor-led tutorials, and syllabus-ready exercises for graduate programs teaching scientific visualization.

Frequently asked questions

How fast will I get a reply?: Most tickets receive a substantive response within one business day. Billing and subscription questions are answered same-day during business hours (Mon–Fri, 9am–6pm PT).
Can I request a feature for scientific figure generation?: Yes — we read every feature request. Include the research workflow you're trying to complete and we'll tell you whether it's on the roadmap, already possible today, or best addressed through a custom style preset.
Do you provide invoices for lab reimbursement?: Yes. Every SciFig plan and credit pack comes with a properly formatted invoice suitable for lab and institutional expense systems, including tax identification numbers where applicable.